We’re on the cusp of a revolution in the digital living room…more on that later (and in another blog post…) For now though, you can see videos from Samsung and Google showing how the passive viewing experience we’ve been accustomed to is about to be disrupted in a major way…
SAMSUNG APPS
GOOGLE TV
(Disclosure: Zugara is a Samsung App Store Developer…)
This blog post originally ran on Power Retail – you can view it here.
We’re currently in the midst of a revolution on the internet in regards to how information is interacted with, digested and shared. Social media has been the main driver of this new era in communication on the internet (both fixed and mobile), so it’s no surprise that this revolution is also impacting online retail. Social media tools are just now being incorporated into most online retail sites which are giving consumers a new method in which to pre-validate purchases through peer feedback. However, interactive video is set to alter the way in which consumers interact with product information by not only integrating what works from social media but also altering the way consumers interact with digital content.
Online shopping itself has to date been a very solitary experience and not entirely interactive. Consumers would often review listings of a product, view respective photos and maybe even see a standard product video – all to base their buying decision on. The Achilles heel of online shopping has always been the lack of interaction with the product itself to make a more informed purchase decision. However, innovative uses of interactive video are quickly changing that perception. Interactive video is providing that next step just short of reaching out and physically touching a product (that’s another installment though as 3D printing might change things in the near future). Some online retailers are even using interactive video as a customer service model to better connect with the online shopper. Though interactive video itself is a technical breakthrough, it will continue to evolve online due to its integration of social media fundamentals. Here are a few examples of how interactive video is changing the online shopping experience:
ZAPPOS’ INTERACTIVE PRODUCT VIDEOS
With a partnership with Nike and Overlay.tv, Zappos is offering interactive product videos for the consumer to get product info and other information all through an interactive video interface. Consumers can also leave their own video testimonial through their webcam. Zappos’experience has shown it increased conversions from 6% to 30% for products that use video.
SAMSUNG PRODUCT SUPPORT TV
Even the customer service experience will be affected as online shoppers expect to deal with a live person versus an automated response. Samsung is offering live video streaming for online shoppers to have a more personable way to solicit information from their customer service end.
AUGMENTED REALITY SHOPPING
Webcam usage is skyrocketing, so it’s only a matter of time until shoppers expect to have the ability to ‘try on’ digital clothing while they shop. Enter Augmented Reality Shopping. Tobi.com recently integrated Augmented Reality into their site to provide this innovation for their customers. (Disclaimer: Zugara created Fashionista based off its Webcam Social Shopper technology)
SUMMARY
Webcam sales alone are expected to grow to $3.2 billion by 2015 and video chat services such as Skype are currently handling 22 million users concurrently at any given time. I think it’s safe to say that as interactive video continues its growth on the web, webcam and video chat integration will as well.
Join me at my presentation at the Online Retailer Expo & Conference in Sydney on July 7, 2010 as I show even more demonstrations of how emerging media and technology are contributing to this evolution of both the internet and online shopping.
This is a mind-blowing video showing the near-term future of gestural interfaces from John Underkoffler. This was originally posted by Cliff Kuang from Fast Company and you should definitely check out the full article here. As for the video, I don’t think people realize how close the HUI (Human User Interface) revolution is to becoming a reality. Between internet connected television sets with integrated webcams to motion based games coming out for Xbox’s Project Natal Kinect, consumer based products will be first to usher in this revolution in interaction.
This is one area where Augmented Reality will be heating up later this year once consumers are exposed to full body recognition gaming and experiences. Pretty impressive but does require PlayStation Eye Camera versus standard off the shelf webcam. More details from Joystiq here.
On another note, I wonder how far we are from actually achieving the type of AR/VR gameplay concepted below…
I’ve been meaning to post this for awhile, but slipped my mind. We’ve posted in the past on how to create effective YouTube Contests (and eventual contests winners) and how to make your video more interactive through Choose Your Own Adventure type functionality. YouTube finally came out with a section on its site called YouTube Show & Tell where you can see for yourself some of the best in breed for different areas like Branded Channels, Home Pages and Interactive Video. Missing are best practices and videos from effective branded YouTube contests but I imagine this might be in part to brands not wanting to release information on their campaigns. Hopefully, it’s something that will be updated soon…otherwise you can always check out previous branded YouTube contests here.
*Note – I didn’t mention the ‘Viral Hits’ section b/c I basically don’t think it should be included here. Viral Hits/Videos aren’t something you can create and are very hit or miss (99% more miss than hits.) I think this continues to confuse unsuspecting brands who think someone can create a video that will definitely go viral…
As AR continues to heat up, we’ve been lucky enough to speak all over the world on the topic. Yesterday, the good folks at GSD&M Ideacity were nice enough to have me as their guest. And I thought, what’s the point of making all these presentations if I can’t share them. So I’m hoping those of you that follow us for our AR work might find this interesting, and if you do, that you share it. It’s titled, “Augmented Reality: From Marketing Buzzword To A Better Consumer Experience”
We Are Organized Chaos (WAOC) is Zugara’s (www.zugara.com) interactive marketing and advertising blog where we’ll be featuring some great projects and discussing upcoming trends in the digital world. Work — good and bad — will be critiqued. Hope you’ll enjoy reading our insights and thoughts on interactive.
